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02
May
2018

Why We Don't Give Prices Over The Phone

We sometimes get asked to give a price or estimate for plumbing works over the phone.  When asked, we respectfully decline.  Here's why:

  1. The customer service staff who answer the phone are not plumbers.  They are experts in booking in your call, working with the plumbers in the field and handling other administrative tasks that help the business run smoothly.  They don't have specific plumbing knowledge and they don't have prices on hand for the dozens of plumbing tasks we perform.
  2. Even simple jobs like servicing a set of taps or a toilet can have a number of variables that affect the final price.  It's better for you and us to see the problem firsthand.

For these reasons, we do not charge to come to your home, assess the problem and give you a firm, up front price for the works required.  If you are not satisfied with us or the price for any reason, you are under no obligation to proceed with the works. No hassle, no guessing.  What could be fairer than that!

If you have a plumbing problem, give us a call.  We won't give you a price over the phone, but we'll send an expert to your home who will! Call Good Neighbour Plumbing on 9651 4884 today!

Categories: News